TERMS & CONDITIONS

Sweet Designs Terms & Conditions

Before ordering, please ensure you have read the product description carefully as well as our terms & conditions in relation to returns & exchanges.

When making a purchase with Sweet Designs, you thereby agree to our terms & conditions including our refund & exchange policies. We recommend you read these policies prior to placing your order.


Please note due to the difference between monitors or screens, pictures may not represent the exact colour tones.  Each piece is handmade so no one piece will be the same.


Payments

We accept Paypal and credit card payments.


Please note if you use one of these payment methods and request a refund or cancel an order for any reason, you will be refunded minus a 10% fee. Unfortunately, third party payment providers do not refund their fees when an order is cancelled.


Sale Items 

There are no returns or refunds available for sale items. Proceeding with purchase means you agree to the terms and conditions. 


Damaged Goods 

We take every precaution to ensure that your item is shipped to you in good condition. All products leaving our store is inspected and bubble wrapped to ensure safe shipment. If you receive a package that looks in poor condition with possible damage, please advise the delivery person immediately and contact us within 24 hours. When possible, ALWAYS check goods before signing with the courier.

Damages that occur in transit for parcels sent by Australia Post will need to be claimed by the recipient. As the sender, Sweet Designs are unable to claim on your behalf. Please contact your local postal service to make a claim for damages that have occurred in transit.


Damages that occur in transport for goods being returned are the responsibility of the customer as we cannot be held liable for customer packaging.


Any claims for faulty goods must be made to us within 24 hours. After this time all faults will be deemed incidental or consequential and will not be claimable.