Terms and Conditions

Product information

Sweet Designs have endeavoured to provide images that accurately depict our products. However, we cannot guarantee your monitor will display the products and colours accurately. Some of the products are handmade and as a result may vary slightly in appearance from the images on the website.

Please do not hesitate to contact us prior to your purchase if you require any additional product information.

Pricing and Ordering

All prices for products and shipping are listed in Australian Dollars (AUD) and include GST (10%).
Prices are subject to change without notice.

To place an order, please browse the products in our online shop and add your selected items to the shopping cart, indicating colour, size and quantity if applicable.

All orders will generally be processed within  48 hours once payment is confirmed.
We will contact you if any items cannot be processed or stock becomes unavailable.

Payment Methods

Our online store accepts payments securely via PayPal (preferred) and most major Credit Cards.

Returns, exchanges and refunds

We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.

If you receive an incorrect item or an item that that you believe is not what you have ordered, please contact Sweet Designs within 48hrs that we can resolve the issue for you.

In the event that your item arrives damaged please contact Sweet Designs via e-mail within 48 hours of receiving your orders, including a photograph of the damaged item so that we can advise you on the appropriate course of action.

We Reserve the Right to cancel any order:

  • If stock is no longer available
  • If the order and credit details are not bona fide.
  • At which time, we will immediately notify you by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.

Shipping costs and policy

Sweet Designs will endeavour to post out orders within 48 hours once payment is confirmed
(except on weekends and public holidays, where it will be posted within 48hours of the next business day).

Orders will be sent via Australia Post or our preferred Couriers depending on your selection.

Shipping costs will vary due to the weight and dimensions of your order.  Our shopping cart will calculate the exact shipping cost prior to your order being finalised.

Products Lost or Damaged in Transit – Sweet Designs strongly recommends that you select a service that includes postage / shipping insurance when selecting your preferred shipping method.  This will ensure that your products are covered in the event that they are lost or damaged whilst in transit.  Please note, if you elect not to include postage / shipping insurance, Sweet Designs accepts no responsibility and will not be liable for products that are lost or damaged whilst in transit.

For Shipping rates please use our online calculator.

Australia Post Tracking – please select either the Registered or Express parcel post option at the checkout, these two services provide a tracking ID, which we will send to you once the parcel has been posted.

Courier deliveries – require someone to be at the delivery address to sign for the parcel. If you purchase any fragile products (such as glassware, etc) we request that you open and inspect all products in your parcel prior to signing for it so that any claims can be made for breakages. If your products arrive damaged please contact us immediately, we will request a photo of the damaged products as to prevent it from happening in future.

Sweet Designs is an eco-friendly business so we try to recycle all our boxes and packaging. As a result, you may receive your goods in a pre-used box.

International orders
Please note that Sweet Designs does not accept international orders or ship internationally.

Our Privacy Policy

We understand that privacy of personal information is important to our customers. All information provided to Sweet Designs will be kept confidential and will not be shared with third parties.

Your Personal Information is collected to enable us to:

  • Process and deliver your orders and/or
  • Inform you of special promotions, new catalogues and important changes to Sweet Designs

Should you wish to be removed from our mailing list, please email us at admin@sweetdesigns.com.au with “Unsubscribe” in the subject line.

Any inquiries concerning privacy matters, please contact us at admin@sweetdesigns.com.au

* TERMS AND CONDITIONS FOR CANDY BUFFET / DESSERT TABLE SERVICES are as follows:

Deposit
A 50% deposit will secure your booking with the remaining amount fully payable 30 days prior to your event.    All deposits are non-refundable.

Cancellations
Cancellations must be received in writing.  All payments received prior to cancellation are non-refundable.

Ownership and Usage
All equipment provided by Sweet Designs (including glassware, linen, serving tools, displays, etc) remains the property of Sweet Designs unless the customer has paid for and purchased the products.

There is a refundable bond (amount depends on order) for the equipment hired.  All equipment must be returned in its original condition.  The cost of replacing any missing or damaged items will be deducted from bond. We are not responsible for injuries to guests or staff that may occur if glass jars are broken.

Copyright

© All site content and images are copyright of SweetDesigns.com.au.