FAQ’s

As a Sweet Designs subscriber you will receive:

  • our monthly e-newsletter
  • will be the first to know of any special promotions and new products
  • access to members only competitions and giveaways

For further information about our online store policies, please refer to our Terms and Conditions at the bottom of our home page.

Once you have added the item to the shopping cart, go to the shopping cart and increase the quantity

Yes, you will receive an order confirmation via email shortly after you have placed your order. Please review your order details and contact us immediately if you wish to make any changes. Once your order has been processed and is ready to be delivered we will send you another e-mail advising you of your delivery and tracking information.

Sweet Designs orders will be sent via Australia Post.  If you require tracking or insurance please email us before placing order.

Please Note, we will not ship to PO Box addresses.  If you select a PO Box Postcode / Number your order will be cancelled.

All orders will generally be processed within 48 hours once payment is confirmed (except on weekends and public holidays, where it will be processed on the following business day).
We will contact you if we are unable to process your order or if stock becomes unavailable.
Once the order is processed the following shipping timeframes apply:

  • Australia Post – within 1 – 5 working days

To check on the status of your order please contact us via email: info@sweetdesigns.com.au

We are a environmentally friendly company, so we use recycled boxes wherever possible in our packaging.

Our online store accepts payments securely via PayPal and Credit Card.

All prices for products and shipping are listed in Australian Dollars (AUD) and include GST (10%).  Prices are subject to change without notice.

All prices listed on our website are quoted in Australian Dollars.

Yes. All transactions are directed to and completed by PayPal’s website using socket layer (SSL) to encrypt all of your online transactions.  No PayPal or Credit Card details are collected, stored or visible to  Sweet Designs.

In the unlikely event that your item arrives damaged please advise us via e-mail within 48 hours of receiving your order, including a photograph of the damaged item.
We do not offer refunds or exchanges for change of mind.

You will need to contact us ASAP and we will try to accommodate your request.  However, if your order has already been processed/shipped you will need to place a new order.

Orders can be cancelled only if you have contacted us prior to your order being processed.  Once orders are processed and shipped you cannot cancel.  If you have any questions and/or concerns please email us at info@sweetdesigns.com.au or call us on 0420 911 001.

We would love to hear from you.  We are constantly trying to improve our customers’ experience and would greatly appreciate any feedback you can provide, both good and bad. Please email info@sweetdesigns.com.au.  You can also leave feedback on each of our products by visiting our product pages and leaving a rating and comment for others to read about your experiences.